We are looking for a Jr. IT support engineer to join our team based in Amsterdam! The #1 goal is to make sure our office automation runs smoothly and supports the organization. This includes assuring all laptops and other devices are set up professionally, train people to use the basic (office) applications and pickup and solve potential issues in an efficient way.
As our new Jr. IT Support Engineer, you'll ensure our infrastructure performs to the highest standard and everything is secure. You will be responsible for making sure all devices are successfully set up for high stability and performance. In addition, you will take care of processing changes to user authorizations, issues and small changes. You’ll be on top of all developments and align together with the Cloud & Systems engineer and Head of IT on which developments can support our business. You’ll experiment, design, build and test new tools prior to implementation and contribute to efficient business processes by innovating with the tools & systems we use.
Together with Application support you handle all 1st line tickets in HALO and route tickets to 2nd and/or 3rd line where applicable. You guard the solution windows so tickets are resolved within SLA and keep communication with Tony’s on open tickets. You will be an integral part of the IT team and report to the Cloud & system engineer. In addition, you will collaborate closely with the rest of the IT team, Head of IT and application support. This is a fantastic opportunity for a tech-savvy professional who wants to be part of something truly revolutionary!
What you will do:
Ensure new employees have a smooth onboarding experience by delivering their IT equipment and educating them on their tools
Manage the ticket backlog in HALO by performing first investigation within set SLA times, communicate to issuer, (re)set the right prioritization and route to the right solution group (1st, 2nd or 3rd line)
Help the organization to solve IT related issues and errors while delivering the best-in-class customer service experience
Be the main point of contact with vendor and supplier to purchase hardware and licenses for our office tools
Support the team on process implementation of new tools or software
Partner up with the rest of the IT team to improve automation tools, processes and systems
Create knowledge base items for (recurring) issues to help Tony’s with information to solve their issues without raising tickets (selfhelp) and reduce # IT tickets
Are you passionate about making a difference in the world? Look no further! If you're ready to take the chocolate industry to new heights with us, we'd love to hear from you! Please send your direct application, no agencies. We can't wait to hear from you!
Everybody is welcome to apply. From classics to limited editions, we know that different flavours make life more inspiring. And not just in our chocolate assortment. At Tony’s, we welcome everyone with equal enthusiasm – regardless of race, colour, age, gender, sexual orientation, nationality, disability or veteran status. Crazy about chocolate, serious about people.
Our values are our compass and guide us when making choices, they are: